Return & Refund Process

At Vanguard Seven, we are committed to providing our customers in Europe, the United States, and Australia with high-quality clothing products and a transparent, fair return and refund process. This Return and Refund Policy is designed to regulate the return and exchange procedures, coordinate communication between both parties, and protect the legitimate rights and interests of both buyers and our store. Please read this policy carefully before making a purchase.
1. Return and Exchange Time Limits
1.1 Europe
In compliance with the European Union's Consumer Rights Directive, customers in European countries have the right to request a return or exchange within 14 calendar days from the date of receipt of the goods. To be eligible for a return or exchange, customers must notify our customer service team via the official email (service@vanguardseven.shop) within this 14-day period. Once the notification is confirmed, customers will have an additional 14 calendar days to ship the goods back to our designated warehouse.
1.2 United States
For customers in the United States, in accordance with the common commercial practices and relevant consumer protection regulations in the U.S., the return and exchange period is set as 30 calendar days from the date of delivery. Customers need to send a return or exchange request to service@vanguardseven.shop within 30 days of receiving the products. After we approve the request, customers must ship the items back within 7 business days (excluding weekends and U.S. federal holidays).
1.3 Australia
Following the Australian Consumer Law (ACL), which protects the rights of Australian consumers, the return and exchange window for customers in Australia is 21 calendar days from the date they receive the goods. Customers are required to inform our customer service team of their intention to return or exchange via the specified email within this 21-day period. Upon approval, the goods must be returned to our assigned warehouse within 10 calendar days.
2. Product Condition Requirements
To ensure the fairness of the return and exchange process and the quality of products for subsequent sales, returned or exchanged products must meet the following conditions:
  • The product must be in its original, unused condition. There should be no signs of wear, tear, stains, or damage on the product, including but not limited to the fabric, buttons, zippers, and labels.
  • All original tags, labels, and packaging (such as plastic bags, boxes, and hangers) must be intact and not removed or damaged.
  • Any accompanying accessories (such as belts, scarves, or decorative items that come with the clothing) must be included and in their original condition.
  • Personalized or custom-made clothing items (e.g., clothing with custom prints, embroidery, or size adjustments made specifically for the customer) are non-returnable and non-exchangeable, unless there is a manufacturing defect.
If the returned product does not meet the above conditions, we reserve the right to reject the return or exchange request, and the product will be returned to the customer at the customer's own expense.
3. Refund Process
3.1 Initiation of Refund Request
After receiving the customer's return request and confirming that it meets the return conditions, our customer service team will send a return authorization (RA) number and the address of the designated warehouse to the customer via email within 2-3 business days.
3.2 Shipment of Returned Goods
The customer must clearly mark the RA number on the outer packaging of the returned goods and ship the goods to the specified warehouse within the required time (as stated in Section 1). The customer is responsible for choosing a reliable shipping method and retaining the shipping receipt and tracking number for future reference.
3.3 Inspection of Returned Goods
Once the returned goods arrive at our warehouse, our quality inspection team will inspect the product within 3-5 business days to verify whether it meets the product condition requirements (as stated in Section 2).
3.4 Processing of Refund
  • If the inspection is passed, we will initiate the refund process within 1 business day. The refund will be issued using the same payment method that the customer used for the original purchase. For example, if the customer paid via credit card, the refund will be credited back to the same credit card account; if paid via PayPal, the refund will be sent to the customer's PayPal account.
  • The time it takes for the refund to reach the customer's account depends on the payment method and the policies of the relevant financial institution. Generally, credit card refunds may take 3-7 business days, while PayPal refunds may take 1-3 business days. We will not be held responsible for delays caused by the payment provider or financial institution.
  • If the inspection fails (i.e., the product does not meet the condition requirements), we will send an email to the customer within 1 business day to inform them of the reason for the rejection and provide options such as returning the product to the customer (at the customer's expense) or discarding the product (with the customer's consent).
4. Shipping Fee Rules
4.1 Shipping Fees for Returns
  • Faulty or Defective Products: If the return is due to a manufacturing defect, wrong product shipment (e.g., the customer received a different style or size than ordered), or damage during transportation (confirmed by the shipping company and our store), Vanguard Seven will bear all the return shipping fees. The customer can claim the shipping cost by providing a valid shipping receipt (with the total amount clearly stated) after we confirm the return reason. We will refund the shipping fee along with the product refund.
  • Change of Mind or Incorrect Purchase: If the customer requests a return or exchange due to a change of mind, incorrect size selection (without any quality issues with the product), or other personal reasons, the customer will be responsible for all the return shipping fees. The original shipping fee paid by the customer for the purchase (if any) will not be refunded.
4.2 Shipping Fees for Exchanges
  • For exchanges due to manufacturing defects, wrong shipments, or transportation damage, Vanguard Seven will cover both the return shipping fee (for the customer to send back the faulty product) and the shipping fee for sending the new product to the customer.
  • For exchanges due to the customer's personal reasons (e.g., change of mind, incorrect size), the customer must bear the return shipping fee for sending back the original product. The shipping fee for the new product will be borne by Vanguard Seven, except for cases where the customer requests an upgrade to a more expensive shipping method (the additional cost will be paid by the customer).
5. Special Notes
  • Customers are advised to take photos or videos of the product and its packaging before shipping the returned goods. These materials can be used as evidence in case of disputes regarding the condition of the product during transportation.
  • Vanguard Seven will not be liable for any loss or damage to the returned goods during transportation. It is recommended that customers purchase shipping insurance for high-value products.
  • If the returned goods are not received by our warehouse within the specified time due to the customer's delay in shipping, the return or exchange request will be automatically canceled, and the customer will not be eligible for a refund or exchange.
  • This Return and Refund Policy applies only to purchases made directly through the Vanguard Seven Shopify store (www.vanguardseven.shop). Purchases made through third-party platforms or retail partners are subject to the return and refund policies of those platforms or partners.
For any questions or concerns regarding this Return and Refund Policy, please contact our customer service team via email at service@vanguardseven.shop. We will respond to your inquiry within 24 business hours (Monday to Friday, 9:00 AM - 6:00 PM GMT+1).
Vanguard Seven reserves the right to modify or update this Return and Refund Policy at any time. Any changes will be posted on the Vanguard Seven Shopify store, and the effective date will be updated accordingly. Customers are encouraged to review this policy periodically.