Shipping Policy

At Vanguard Seven, we strive to ensure that our customers in Europe, the United States, and Australia receive their purchased clothing products in a timely and secure manner. This Shipping Policy outlines the details of our order processing, shipping timelines, transportation methods, and related considerations to keep you informed throughout the delivery process. Please review this policy before placing an order.
1. Order Processing (Stock Preparation) Time
After you successfully place an order on the Vanguard Seven Shopify store and we confirm receipt of your full payment, our team will initiate the order processing and stock preparation work. The standard stock preparation time is 1-3 calendar days. During this period, we will:
  • Verify the accuracy of your order information (including product style, size, quantity, and shipping address).
  • Check the inventory status of the ordered products to ensure availability.
  • Conduct quality inspections on the products to ensure they meet our quality standards.
  • Package the products carefully using appropriate materials to protect them from damage during transportation.
Please note that:
  • If you place an order on weekends (Saturday and Sunday) or public holidays (including major holidays in Europe, the United States, and Australia), the stock preparation time will be extended accordingly. For example, an order placed on a Saturday will start being processed on the following Monday.
  • For personalized or custom-made clothing items (e.g., clothing with custom prints or embroidery), the stock preparation time may be longer (usually 5-7 calendar days) due to the additional production steps. We will notify you of the specific preparation time via email after you place such an order.
2. Shipping Timelines by Region
Once the stock preparation is completed, your order will be handed over to our designated logistics partners for delivery. The standard shipping time (from the date the package is dispatched to the date it is delivered to your address) is 25-35 calendar days for customers in Europe, the United States, and Australia. The specific shipping time may vary slightly depending on the destination country/region, local customs clearance efficiency, and seasonal logistics conditions (such as peak shopping seasons like Black Friday and Christmas).
2.1 Europe
  • Shipping Coverage: All countries within the European Union (EU) and select non-EU European countries (e.g., the United Kingdom, Switzerland). For a full list of covered countries, please contact our customer service team via service@vanguardseven.shop.
  • Logistics Partners: We cooperate with well-known international logistics companies (e.g., DHL eCommerce, FedEx Express Economy) to provide reliable shipping services.
  • Customs Clearance: For shipments to EU countries, products will go through EU customs clearance procedures. Generally, customs clearance takes 2-5 business days, but it may be extended in special cases (e.g., incomplete customs documents). We will provide all necessary customs declaration documents, and you will be responsible for any applicable customs duties or taxes imposed by your country/region (we will notify you of potential duties/taxes before you place the order if possible).
2.2 United States
  • Shipping Coverage: All 50 states of the United States, including Alaska, Hawaii, and Puerto Rico.
  • Logistics Partners: Our main logistics partners for U.S. shipments include USPS (United States Postal Service) International, UPS Worldwide Economy, and Amazon Logistics (for orders fulfilled through relevant channels).
  • Customs Clearance: Shipments to the U.S. will undergo U.S. Customs and Border Protection (CBP) clearance. The clearance process typically takes 3-7 business days. You may be required to provide additional information to customs if requested, and any customs duties, taxes, or fees incurred will be your responsibility.
2.3 Australia
  • Shipping Coverage: All states and territories of Australia, including New South Wales, Victoria, Queensland, Western Australia, South Australia, Tasmania, Northern Territory, and Australian Capital Territory.
  • Logistics Partners: We work with Australia Post International and Toll Group to deliver orders to Australian customers.
  • Customs Clearance: Australian Border Force (ABF) handles customs clearance for shipments to Australia. The clearance time is usually 2-4 business days. You will be liable for any Australian Goods and Services Tax (GST) or customs duties applicable to your order, and the logistics provider may contact you directly to collect these fees before delivering the package.
3. Shipping Tracking
To help you keep track of your order's delivery progress, we will provide a shipping tracking number via email within 24 hours after your package is dispatched. You can use this tracking number to check the real-time status of your shipment on the official website of the corresponding logistics partner or through the "Order Tracking" section on the Vanguard Seven Shopify store.
Please note that:
  • It may take 1-2 business days for the tracking information to be updated on the logistics provider's website after the package is dispatched. If you cannot find the tracking information immediately, please wait and check again later.
  • If the tracking information shows no updates for more than 7 consecutive days, or if you have any questions about the tracking status, please contact our customer service team via service@vanguardseven.shop, and we will assist you in investigating the issue with the logistics partner.
4. Shipping Fees
The shipping fee for your order will be calculated based on the destination country/region, the weight and volume of the package, and the shipping method you choose (if multiple options are available). The specific shipping fee will be displayed on the checkout page before you confirm your order. Currently, we offer the following shipping fee policies:
  • Free Shipping: For orders with a total value exceeding a certain threshold (e.g., €100 for European customers,
    200 for Australian customers), we provide free standard shipping. The threshold amount may be adjusted during promotional activities, and the updated information will be displayed on the store's homepage.
  • Standard Shipping Fee: For orders below the free shipping threshold, the standard shipping fee will be charged. For example, the standard shipping fee for European orders below €100 is €8.99, for U.S. orders below
    12.99, and for Australian orders below AU
    15.99.
  • Express Shipping Option: If you need to receive your order faster, we offer an express shipping option (with a shipping time of 10-15 calendar days) for an additional fee. The express shipping fee will be calculated separately and displayed on the checkout page.
5. Shipping Restrictions and Exceptions
  • Prohibited Items: We do not ship any items that are prohibited by international shipping regulations or the laws of the destination country/region. Since our store only sells clothing products, this restriction generally does not apply, but please ensure that the clothing you order complies with the import regulations of your country/region (e.g., restrictions on certain fabric materials).
  • Address Accuracy: It is your responsibility to provide a complete, accurate, and valid shipping address (including street name, house number, apartment number, city, postal code, and contact phone number). If the package is returned to us due to an incorrect or incomplete address, you will be required to pay an additional shipping fee for re-delivery, and we will not be liable for any delays or losses caused by the incorrect address.
  • Force Majeure: We will not be held responsible for any delays in shipping caused by force majeure events, including but not limited to natural disasters (e.g., earthquakes, hurricanes, floods), wars, strikes, riots, government restrictions, and logistics network disruptions (e.g., pandemic-related shipping delays). In such cases, we will notify you of the delay as soon as possible and work with the logistics partner to resolve the issue.
6. Contact Us
If you have any questions, concerns, or special requests regarding our shipping policy or your order's delivery, please contact our customer service team via email at service@vanguardseven.shop. We will respond to your inquiry within 24 business hours (Monday to Friday, 9:00 AM - 6:00 PM GMT+1) and provide you with professional assistance.
Vanguard Seven reserves the right to modify or update this Shipping Policy at any time. Any changes will be posted on the Vanguard Seven Shopify store, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed of any updates.